About Us

Our Team

Dave O’Connell

Client Services Training Director

Nimble AMS | Client Services:Training

Aptify | Client Services:Training

email: dave.oconnell@communitybrands.com

Worked in Education, both Corporate and Primary for over 25 years.

Have trained Association/Non-Profit in CRM-AMS platforms for past 12 years.

Experience with over 100 different AMS clients. Love working with, training, and interacting with our clients.

Enjoy my family, photography, gardening, and the Boston Red Sox. Have been known to drop my “R’s” when speaking of native Massachusetts. Family ran seafood market for 75 years. Have been known to incorporate trivia contests into training.


Luis Pineiros

Technology Development Trainer

Nimble AMS | Client Services:Training

Aptify | Client Services:Training

email: luis.pineiros@communitybrands.com

My Training and Education responsibilities with Community Brands include the Nimble AMS and Aptify brands.

I have the pleasure of teaching all the classes we offer, including the Administrator and Developer level courses.

2021 will mark my 11th anniversary with the organization.

I also spend some of my time pointing my camera and painting with light, road cycling, traveling and most importantly, enjoying my family and life.


Rachel Seratte

Technical Trainer IV

Nimble AMS | Client Services:Training

Aptify | Client Services:Training

email: rachel.seratte@communitybrands.com

“Rachel Seratte is a Technical IV Trainer with 2 certifications and 3 super badges in the Salesforce Platform. Rachel specializes in CRM technologies and regularly attends Salesforce World Tours to learn new technology trends. A strong believer in the power of positive thinking, Rachel regularly mentors junior and new Administrators in Nimble and the Salesforce platform in order to assist with best practices and techniques in being a successful Administrator. Rachel enjoys a variety of hobbies including drawing, embroidery and falconry and can be found enjoying flying her hawks Eva and Sriracha on the weekends.”


Jennifer Frantom

Training Coordinator

Nimble AMS | Client Services:Training

Aptify | Client Services:Training

email: Jennifer.frantom@communitybrands.com